Troubleshooting

Start with the latest receipt, the active profile, and the selected wallets. A pending action, a failed action, and an action blocked before submission need different responses. For a trade-specific walkthrough, see Why did my crypto swap fail?. It starts with the order state before checking the route, price impact, slippage, and balance.

Funds and wallets

I deposited, but Balance is unchanged

Check the receiving wallet and profile. Parked funds need approval in /bridge; Consolidating means a bridge is running. Below-minimum deposits need a top-up.A non-stablecoin deposit is a token holding, not automatically spendable USDC. Check Positions and the Convert to USDC action. See Deposit.

My wallet, position, or orders disappeared

Open /profiles and check other profiles and Archived. In Positions, clear filters and review View hidden. A wallet not selected for trading can still hold funds.

Signing access lost or Deposits are paused

Open Cove Wallets and use Restore access. For a deleted wallet, use Deleted → Recover instead of importing the key again. See Wallet recovery.

A transfer or private payment only partly completed

Check each destination’s result. Some funds may already have arrived. Do not repeat the whole run.For Private Disperse use Get refund on failed destinations; for Private Withdraw open support with the run reference.

A marketplace purchase is stuck

Reopen the purchase. Purchase complete — import pending offers Finish import. This purchase needs a hand offers Copy reference and open chat. Check payment status before purchasing again.

Trading and orders

Message or symptom	What to check next
Not enough USDC	Spendable funds in selected wallets; parked funds; Split Total versus Per Wallet
Buy too small / sell below minimum	Minimum size, including the Solana sell floor
Consolidating funds	Wait for the bridge and refresh
Previous order still processing	Follow the existing receipt before retrying
Scam warning / Auto-buy stopped	Read Find out why and inspect the token
High price impact	Review the expected output; consider a smaller size
Quote changed / quote stale	Review a fresh quote before a new submission
Slippage too low	Review volatility and size before changing Slippage
Retry @ X%	This button submits a new attempt at the displayed slippage and saves that value as your default. Check the previous trade result, amount, and new tolerance before tapping.
Deposit / Buy $X after insufficient funds	Deposit opens funding; Buy $X submits a smaller buy at the offered affordable amount. Check the amount before tapping.
Buy $X instead after a max-buy cap	Submits a new buy at the displayed capped amount. The original oversized buy did not proceed.
Max-buy cap applied	Receipt shows actual spend below requested spend
Not enough liquidity	Check the market and reduce size
No swap route found	A route may be temporarily unavailable; check token liquidity and retry only after reviewing status
Token blocked the transfer	Its contract prevents movement; it may never become sellable
Launchpad bonding curve / migrating	Wait for the supported trading route or graduation
Token too gas-heavy	Check the quoted cost or use a smaller supported size
Trade stopped — cannot tell what you would get	The quote could not be reliably assessed
Trade paused — bridge quote too low	Check the refusal and try later; do not assume a trade filled
Buying this token is paused	Cove did not send the buy or charge a fee. Wait and check the token’s current status before trying again.
Selling this token is paused	Your tokens remain in your wallet; the blocked attempt sent no trade or fee. Check the message and current status before trying again.
Generic Trade failed	Forward the failure message with its reference to support

Automated orders

Didn’t Fire — still active means an impact-blocked order remains armed. No longer armed, Failed, and Expired mean you should inspect whether a replacement is needed. If a token-specific pause stops an automated trade, inspect /orders: a still-active plan may wait for an eligible attempt after the pause ends. Do not treat a pending order as filled protection or assume the pause has a known end time. For a gas-blocked stop, adjusting the budget does not recreate it. For Auto TP/SL Incomplete, add and verify missing orders manually. If /dca, /trailing, or /alert fails, reply to a fresh token panel. On duplicate-delivery or uncertain-partial-creation messages, inspect Orders/Alerts before resending. See Manage orders.

Panels, Mini Apps, and availability

Issue	Next step
Panel expired or belongs to another profile	Open a new panel in the intended profile
Mini App signed into another Telegram account	Switch to this Telegram account, or reopen from the correct account
Feature requires the main bot	Use `/bots` to find it
Feature/button absent	Check relevant display settings and account availability
Paper export/deposit/withdrawal blocked	Switch to a real profile; Paper cannot move real funds
Unsupported support attachment	Send images as photos, or MP4/MOV/WebM up to 20 MB
Invalid Pushover key	Use the complete 30-character User Key and an active device
Payout pending / security hold	Follow the current reward-panel eligibility message

When to contact support

Use /support with the time, token, chain, profile, wallet label, and relevant receipt/reference. Describe what you expected and what you see. Do not send keys, tokens, or import CSVs. Cove may process delayed actions after you close the chat. An unresolved pending status should be investigated before a replacement operation.

Essentials

Using Cove

Wallets & funds

Trading

Portfolio

Settings

Help & reference

Funds and wallets

Trading and orders

Automated orders

Panels, Mini Apps, and availability

When to contact support

​Funds and wallets

​Trading and orders

​Automated orders

​Panels, Mini Apps, and availability

​When to contact support

Funds and wallets

Trading and orders

Automated orders

Panels, Mini Apps, and availability

When to contact support