Support

Open a direct, private support ticket with the Cove engineering team if you encounter an execution bug or account synchronization issue.

Select Create Ticket from the Support portal.
Choose the specific category of your issue (e.g., Transactions, Deposit, Import).
Cove opens a secure chat channel. Describe your issue in detail. Add any relevant transaction hashes.
Cove generates your ticket ID.

Submit specific UI/UX feature requests or generic terminal feedback directly to our product managers.

Select Send Feedback from the contact portal matrix.
Cove opens a chat prompt. Detail your request.
Hit send. Cove securely transmits your feedback payload and outputs a delivery receipt.

Track the real-time resolution status of your created support tickets and communicate asynchronously with agents via our dedicated My Tickets terminal.

Open the My Tickets menu from the support portal. Here you view a ledger of all open issues.
Click on any specific active ticket to drill down. You can view the full conversational history, timestamp, and current resolution status.

Essentials

Trading Operations

Finances & Networking

Support

Portal Management

Essentials

Trading Operations

Finances & Networking

Support

​Portal Management

Portal Management